We help your Agency use Voice Broadcast service to send Nurturing and Notification Messages, in Your Voice, to hundreds or thousands of your Customers’ Phones, in just a few minutes.
This method is not only more efficient at delivering your message than direct mail, email or telemarketing but also less expensive and more personal because it’s in your voice.
“The most powerful communication tool in the whole world is the Human Voice”.
Voice is the most powerful and effective way to connect and to clearly communicate tone and emotion, and yet it’s often our least used resource. A phone call will nurture and strengthen your relationships in a way emailing and texting cannot.
Today, because of the influence of the smartphone, getting the attention of people is really challenging, and making phone calls to each individual customer, both large and small, can be costly and time-consuming, if not impossible—that is, unless you take advantage of ART's Voice Broadcast Service.
In fact, research has shown that the influence of voice calls is actually increasing due to the rise in smartphone usage, and unlike Facebook, text messaging and email, a Voice Broadcast phone call is the ultimate top of mind attention getter.
It can be easy to miss an email or a text (email open rates average only around 17-25%), but more difficult to miss a phone call or voice mail. And from an emotional standpoint nothing is as welcomed as a phone call.
Agents use our Voice Broadcast service to help protect their book of existing customers against defection to the competition by strengthening the customer bond through a strategy of proactive customer communications.
This marketing effort of regular personal contact, a minimum 4 to 6 times a year, not only improves customer satisfaction and retention levels but it also saves staff resources by reducing your staff’s outbound calling load, enabling you to redirect those resources to tasks like sales and support, updating records at renewal time, sending late pay reminders, announcing premium increases, etc.
The high success rate of our service ensures that more customers will actually hear the Agent’s willing offer of a review.
This has two significant benefits:
It’s important to ‘recycle’ all the numbers that didn’t connect the first time due to busy signals, no answers, unknown connection problems, etc. to ensure the greatest connection success.
ART performs this recycling procedure as a part of our concierge service.
To comply with FCC/FTC rules, ART provides a toll free number displayed on the Caller ID that if dialed, allows the call recipient to opt out of receiving further messages by following a key press procedure.
The truth of the matter though is that less than 1% ever chooses to opt out. This is because your message is relevant, your list is targeted, and is comprised of people who do want to hear from you.
The term ‘Robo-Calling’ has had a negative connotation recently in the news due to large companies who send out millions of Voice Broadcast telemarketing calls during dinner from an uninvited source letting you know you’ve won a “free cruise” for taking a short survey, or offering to reduce your credit card interest rates or a politician asking for your vote. These are the types of calls that have infuriated consumers.
On the other hand, when someone you know, respect or admire calls with a nurturing or informational message pertaining directly to you, you are happy to listen. That’s why ART’s customers only use Voice Broadcast to call those they already have an existing relationship with.
What separates ART from other Voice Broadcast service providers?
There are a lot of Voice Broadcast service companies out there, but most of them are purely technology providers who say “here’s the technology we provide…good luck.” So you’re pretty much on your own.
The difference with ART is that we offer a complete start to finish Revenue & Retention Program which means:
All of this is designed to increase response, engagement and ultimately revenue for very little cost.
Once you sign up for ART's Voice Broadcast Service, confirmation and activation
of your account happens within minutes.